|Providence Hospitality Partners' extensive menu of proprietary programs and procedures is key to the success of its properties. With success comes the ability to provide critical infrastructure support to independent and historic hotels while providing a "Safety net" for franchised operations.
|PHP Proprietary elements include:
Standard operating procedures
"We wrote the book"
In conjunction with one of the foremost authorities on hospitality service and technical training, Providence Hospitality Partners has produced a comprehensive collection of 34 proprietary standard operating procedures, known as the "PHP Way."
This collection is divided into two distinctive volumes, one for full service hotels and reorts and the other for select service properties.
Targeted service training manuals
To ensure that each Providence managed property maintains a leadership position, a series of detailed "class room" training programs has been developed. These programs include
- Wine Service Pairings
- 16 Steps of Food Service
- 100% Guest Satisfaction
- Becoming PHP/Orientation
- 212°, The Extra Degree Program