WHAT WE DO

Each marketing strategy and operational initiative, is subordinate to profitability.
We provide uncompromised service, care and concern for each guest, as we take exceptional care of each hotel and its resources. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing of our communities.

HOTEL & RESORT OPERATIONS

A hotel’s full financial performance will be realized by developing property level talent, creating memorable guest experiences and ensuring bottom line results, through decisive leadership and innovation.

FINANCIAL PERFORMANCE

  • Zero based operating budgets
  • Strategic capital budgets
  • Daily Sales & Cost Analysis

ASSOCIATE DEVELOPMENT

  • Career mapping module
  • Associate opinion surveys
  • Awards and Recognition

PRODUCT ENHANCEMENT

  • Preventative Maintenance Program
  • Themed Suites and Sponsorships
  • Programming and Special Events

GUEST SERVICE

  • Anticipatory Service Training
  • Guest Surveys
  • Touch Point Protocols

DESTINATION MARKETING

PHP thrives on innovative, research driven, aggressively implemented, creative strategies that ensure maximized profitability.

STRATEGIC PLANNING

  • Marketing Plan development and deployment
  • Budget Planning
  • Destination Based Campaign Deployment
  • Packaging and Event Creation

E-COMMERCE

  • Destination Based Digital Initiatives
  • Content Platform Creation
  • Web Development & Optimization
  • Digital Brand Partnering
  • GEO Targeting and Display Strategies
  • OTA Programming and Analytics
  • Customer Relationship Management (CRM)

CREATIVE SERVICES

  • Collateral Development
  • Graphic Design
  • Copywriting
  • Branding
  • Photography & Videography

MEETING & REPORTING

  • Sales and Marketing Monthly Reporting
  • Digital Analytics Analysis
  • Best Practices Monthly Meetings

GROUP & DIRECT SALES

  • Lead Generation & Business Intelligence
  • Prospecting
  • Local & Global Travel Consortia Programs
  • Corporate Central Sales Support
  • National Trade Show Representation

FOOD & BEVERAGE

Food and Beverage operations should drive profitability and reinforce the positioning of each hotel. We create delicious, on-trend menu options, tailored to serve a specific audience, offered at a high value, in a friendly atmosphere with detailed service.

SUSTAINABILTIY

  • Local Farm and Ranch Product Sourcing
  • Recycling & Composting
  • Monterey Bay Seafood Watch Program

CONCEPT DEVELOPMENT

  • Research based concept & positioning
  • Concepts, Logo, Menu Development
  • Programming and Special Events

PROFITABILITY

  • Menu Engineering
  • National Purchasing Contracts
  • Service Training and Incentives

ASSOCIATE ENGAGEMENT

By nurturing a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance, we have achieved superior retention rates company wide.

RECRUITING

  • Proprietary Posting Site
  • Collegiate Internship Program
  • National Recruiting Agreements

TRAINING

  • Proprietary Service Training
  • Best Practices Round Tables
  • Orientation and Onboarding Module

RETENTION

  • Associate Opinion Surveys
  • Bi-Annual Wage & Benefits Survey
  • Career Mapping & Performance Bonus

FINANCIAL SERVICES

Each operational strategy is subordinate to profitability. Leveraging Providence’s proprietary business intelligence platform, to provide timely and insightful information, allows us to initiate a proactive approach to managing bottom line results.

BUSINESS INTELLIGENCE

  • Proprietary business intelligence system
  • Detailed forecasting models to provide each hotel & owner with quantifiable data required to be proactive in a changing environment
  • Realistic annual operating and capital budget preparation

REPORTING

  • Timely & accurate financial reporting
  • Customized reporting formats
  • Centralized accounting for full service & select service hotels

COMPLIANCE

  • Internal audits to ensure compliance with Providence operating procedures
  • Payroll preparation and tax reporting
  • License and permit renewals

REVENUE OPTIMIZATION

Providence incorporates the latest digital intelligence to facilitate our forecasting of destination demands and manage profitability in a complex network of distribution channels.

CHANNEL MANAGEMENT

  • Complete Channel Analytics and monthly ROI analysis
  • Corporate Negotiated OTA Contracts
  • Optimized Brand Partnering by Channel
  • ProfitStorm Data Integration

REVENUE REPORTING

  • Daily Financial Report
  • Weekly Pace and Segmentation Reporting
  • Forecasting (Short and Long Term)
  • Monthly P and L Revue

YIELD MANAGEMENT

  • PHP Weekly Yield Management calls
  • Daily Yield Optimization
  • Channel analytics and yield adjustments

Right Sized for Success

Finding as operating partner that "Fits" your project is essential. Demand a team that can provide hands-on leadership, accountability and shared passion.